Asset Health and Performance Privacy Policy

Last updated: October 2026

Asset Health and Performance is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

What Is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone and facsimile numbers. This Personal Information is obtained in many ways, including correspondence, by telephone and facsimile, by email, via our website and booking system, and from third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing and marketing lists at any time by using the unsubscribe link in our emails or by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or an opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

As a physiotherapy and performance clinic, we collect health information (such as injury history, medical conditions and treatment notes) where it is needed to provide our services safely and effectively. We only collect health information with your consent.

Sensitive information will be used by us only:

• for the primary purpose for which it was obtained;
• for a secondary purpose that is directly related to the primary purpose;
• with your consent; or
• where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances, including:

• to third parties where you consent to the use or disclosure;
• to service providers who help us run our business, such as our booking, payment and website systems; and
• where required or authorised by law.

Some of these service providers, including Meta (see below), may store or process information outside Australia, including in the United States.

Cookies and Advertising

Our website uses cookies and similar technologies. Cookies are small files stored in your browser that help our website work and help us understand how it is used.

Our website uses the Meta Pixel, provided by Meta Platforms, Inc. (the owner of Facebook and Instagram). When you visit our website, the Meta Pixel may collect information such as the pages you view, the actions you take (for example, submitting an enquiry or clicking to make a booking), your IP address and browser details. This information may be shared with Meta and combined with information Meta already holds about you.

We use this information to:

• measure the effectiveness of our advertising;
• show relevant ads to people who have visited our website; and
• reach new people who may be interested in our services.

We do not use the Meta Pixel to collect health information.

Meta’s use of this information is governed by its own privacy policy. You can control how Meta uses this information to show you ads through your Facebook ad preferences, and you can block or delete cookies through your browser settings at any time. Doing so will not stop you from using our website.

Some pages on our website include content from other websites, such as maps or videos. These websites may collect data about you and use cookies in the same way as if you had visited them directly.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is or will be stored in client files, which will be kept by us for a minimum of seven years, as required for health records.

Access to Your Personal Information

You may access the Personal Information we hold about you, and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Asset Health and Performance will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. To protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of Your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we hold is not up to date or is inaccurate, please let us know as soon as practicable so we can update our records and continue to provide quality services to you.

Policy Updates

This policy may change from time to time. The current version is always available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy or how we have handled your Personal Information, please contact us:

Asset Health and Performance
48 Hawker Street, Airport West VIC 3042
info@assethealthandperformance.com.au
03 9063 2743

We will respond to your complaint within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.